Reference

Terms for Your Indonesia Account

Our Terms & Conditions explain how your account, wallet, lobby access and support requests work before you open the full lobby.

DANA termsOVO wallet rulesGoPay accessQRIS checks
xlive Terms for Your Indonesia Account
CONTACT PATHS

Questions About Terms or Access

Fast policy help matters when a term affects your account step, so we keep clear contact paths for terms questions rather than sending you through unrelated…

Live chat Use live chat from the lobby footer between 09:00 and 23:00 WIB when a…
Email help Email support with your registered mobile number, payment rail and a short description of…
Account centre Open Account, then Help, then Terms Request when you need a copy of the…
ACCOUNT CARE

How We Manage Term Changes

Clear terms only work when the account process behind them is consistent. We keep payment, security and contact records tied to your account so a Terms & Conditions question can be checked…

Account data

We use your registered name, mobile number, email and wallet references to apply the Terms & Conditions to the correct account. This helps us match DANA, OVO, GoPay, QRIS and bank transfer records without mixing profiles.

Cookie choices

Cookies support sign-in status, language choice and session safety under the Terms & Conditions. You can clear them in your browser, but doing so may require a fresh login and another device check.

Device access

When you sign in from Chrome on Android, Safari on iPhone or desktop, our terms allow device checks to protect your account. Go to Account, then Security, to see active sessions and close old ones.

Payment review

The Terms & Conditions let us hold a withdrawal review when wallet names, bank details or transaction patterns do not match account records. We ask for the missing step rather than changing your balance without contact.

Record retention

We retain account, payment and support records for operational checks connected to the Terms & Conditions. Retention periods depend on the record type, fraud prevention needs and any open account or wallet question.

Change requests

If your mobile number, email or wallet detail is wrong, contact support before making another transaction. We check the request against your account history, then explain which term controls the change.

Terms Questions Before You Join

The questions here focus on how the Terms & Conditions affect your account, not on general lobby browsing. Read them before you join if you want to know how wallet names, device sessions, game access and support records are handled. If a point is still unclear, contact us with your account email so we can answer against the current wording.

You accept the Terms & Conditions covering account accuracy, password control, wallet use, payment checks, game access and support communication. The terms apply each time you sign in, enter the lobby or request a transaction.

Yes. The terms let us check whether the wallet name, payment rail and account record match before a deposit or withdrawal is completed. If something does not match, support will ask for the required account step.

A withdrawal can be held when account details, wallet names, bank transfer records or session activity need review under the Terms & Conditions. We tell you what is missing and keep the request tied to your account record.

Yes. The same Terms & Conditions apply across live tables, slot rooms, crash games and sportsbook areas, including Live Roulette, Rocket Crash and Boxing Betting, where local law permits and account access checks are satisfied.

Contact support before using a new wallet or changing your sign-in details. Send your registered email, mobile number and the field that needs correction, then we check the request against the Terms & Conditions.

The Terms & Conditions treat account security as your responsibility. If a shared device or password creates a dispute, we review sign-in records, active sessions and support history before deciding the account step.

We place the current Terms & Conditions on this page and apply the version shown when you continue using the account. If a change affects wallet checks or access, support can point you to the relevant clause.