Reference

Privacy Policy for Your xlive Account

Live Roulette, Great Rhino Megaways and Boxing Betting sit behind one account, and this policy explains how we handle the data that lets you access them, fund your…

DANA wallet recordsOVO payment checksGoPay account flowQRIS device data
xlive Privacy Policy for Your xlive Account
CONTACT ROUTES

Reach Us About Privacy Requests

Privacy questions should reach the team that can see account status, wallet logs and support history together.

Live Chat Open live chat from the lobby footer after signing in, then choose the privacy…
Email Request Send privacy questions from the email attached to your account, including your username and…
Account Ticket Use the account ticket page for access changes, correction requests or data copies.
PRIVACY CONTROLS

How We Handle Data in Daily Play

The policy is built around daily account movement, not abstract promises. We limit data access by role, record wallet events, and use cookies to keep sessions working across mobile and desktop.

Account Data

We collect the details you enter when you join, sign in and update your profile. That includes contact data, username, password status and verification markers used to keep your account reachable and recoverable.

Payment Records

DANA, OVO, GoPay, QRIS and bank transfer records are stored as wallet events. We keep timestamps, reference codes and status changes so deposits and withdrawals can be matched if you contact support.

Device Checks

Our system reads browser, operating system, IP address and session token data when you open the lobby. These checks help spot unusual access, especially when a new device reaches your wallet.

Cookies

Cookies keep your session active, remember basic display choices and support security checks. You can clear them in your browser, but you may need to sign in again and repeat account checks.

Retention

We keep records only as long as needed for account service, dispute handling, security checks and legal duties. When a record is no longer needed, we delete it or detach it from direct account identity.

Change Requests

You can ask us to correct profile details, update contact data or review stored records. We verify the request through your account email, phone or recent wallet activity before making changes.

Questions About Your Data and Rights

These answers cover the privacy choices you are most likely to need before opening or using an account. They explain what we collect, why payment data matters, how device checks work and how you can reach us for changes without sending sensitive details through an unsafe channel.

We collect the details needed to create and protect your account, such as username, contact detail, password status, device data and sign-in records. If you add a wallet, we also store payment status and reference data.

We store payment records so wallet movements can be matched to your account, checked during withdrawals and answered by support. The record usually includes payment method, time, status, reference code and related account name.

Yes. Contact us through live chat, email or the account ticket path using the contact detail linked to your account. We verify ownership first, then help correct profile data that is incomplete or no longer accurate.

We share only the technical data needed to run sessions, process game results and maintain security. Studios do not receive your full payment record, support chat history or private contact detail unless required for a specific service issue.

Cookies keep you signed in, remember basic display choices and support session security. If you clear cookies on Chrome, Safari or another browser, you may need to sign in again and repeat security checks.

We keep payment and login records for the period needed to run the account, answer disputes, trace wallet activity and meet legal duties. After that, we delete the record or remove direct account links.

Use Profile, Help, Privacy Request, or email us from the address attached to your account. We may ask for recent wallet or login details before preparing a copy, so your data is not sent to another person.